Thursday, May 19, 2011

A Re-Re-Run

I was answering comments to the Beemer post below when Dan brought up the subject of replacing the Green Hornet and Anon chimed in with a paean to the wonderful Beemer Three Series, a remarkable automachine with which I had some experience in the way-back.  I wrote about it, too, and will now proceed to bore the hell outta ya with yet another re-re-run which first appeared in these pages a lil over four years ago and again last year.  You know how geezers are with their stories...

A Re-Run

So... a friend e-mailed me to inquire if I'd ever posted any pics of P-Ville in the daylight.  I think she was just being subtle and prolly thinks I'm really a vampire... which isn't too far from the truth if one takes my bizarre sleeping habits into account.  But we digress.  I only make very limited use of Blogger's tag feature so finding pics or posts about certain subjects can be time consuming, if I let it be.  It's way too late at this point to go back over 2800+ posts and categorize each and every one (sigh).

But... that said... I stayed up way too late last night and only just poured my second cup.  Which is a left-handed way of saying "I got nuthin'."  At the moment, anyhoo.  But... in searching for daytime P-Ville pics I came across this lil blurb of a war story you may or may not find interesting.  I added the pics... there was a time when we were short on visuals here at EIP.
Just a little quirky thing I meant to blog, but forgot until just now. My new bike (ed: That would be The Zuki... at right... and since replaced) doesn’t have a petcock on its gas tank. This is the very first bike I’ve owned without one, and that fact drove me nuts the day I took delivery…I looked all over the bike for the danged thing and came to the conclusion that it just wasn’t there. The bike does have a gas gauge, though. Petcocks have become an anachronism, I suppose. I’m not sure if this is a good thing, or a bad thing. Oh, and another thing…the bike is fuel-injected. Another first, for me.

While I’m on the subject…taking delivery of the bike was an “interesting” experience. After signing all the paperwork I was accompanied to the service area by the sales manager. She attached the temporary plate to the bike and then watched as I did my walk-around. I checked various nuts and bolts for tightness, inspected the oil filter area for leaks (and tightness), eyeballed the wheel alignment, checked the chain tension…and, to keep the litany down to a manageable level, just performed a general inspection. I only asked one question: “How do I open the seat?” The answer wasn’t obvious, and the sales lady didn’t know. I figured it out, noticing there was a key receptacle just below the tail light. Insert key, twist, seat pops up. Simple. The sales lady thanked me once again for my business and walked away after that, leaving me and my new bike alone together for the first time. I suited up and rode off…

I couldn’t help but contrast this non-ritual with the most amazing delivery experience I ever had, and one that’s not been matched since. That most amazing experience was at BMW’s Delivery Center in Munich. (ed: the Delivery Center wasn't quite so fancy when I picked up my car in 1982)  The Second Mrs. Pennington and I took delivery of a 1983 320i there in the fall of 1982. In Baltic Blue…just like the one at left. Yeah, it looks gray. I thought so, too. But if you've ever seen the Baltic Sea, you understand. Most accurate, those Teutons!

After presenting ourselves at the front desk of the delivery center (where we were signed in), we were escorted into an office where a BMW employee… fluent in English… walked around from behind his desk, introduced himself, and then sat back down behind his desk after we were seated. He verified our identities (passports and other assorted sales and delivery-related papers) and finished processing our paper work. This took all of about 15 minutes and was quite pleasant and efficient. The signing of the paper was concluded with a crisp “So, are you ready to take your new car?” Hell, Yes! Let’s GO!

We were escorted out of his small office and across a rather large area resembling a showroom, with various Beemers sitting around in all their glory. On the far side of the showroom were two sliding glass doors that opened into a spotlessly clean garage area, where our new baby was sitting, along with several other cars. We were met at the door by a middle aged man in a white lab coat. The paper processor introduced us, by name, and informed us Mr. Herr I-Forget-His-Name was going to “introduce” us to our new car.

And introduce us he did. He demonstrated every feature on that car, and I mean every single one…including popping both hood and trunk, showing us where the dipstick was, just to cite one example… demonstrating the oil level was indeed full, in the process. He showed us the fuse box. He showed us the spare, and the jack, and demonstrated how to remove and replace each. He showed us how to tune the flippin’ radio, how to operate the sun roof, adjust the seats…in short, everything imaginable. And then he asked if we had any questions. I had none: the briefing and walk-around, which lasted the better part of 45 minutes, had been more comprehensive than any I’d ever had, before or since. TSMP, honor-bound as she was to never let an opportunity to ask questions pass her by, had a few which were handled politely and with aplomb, even the one or two eye-rollers (on my part and my part alone).

The ritual ended with the signing of a delivery form, we were handed maps and detailed instructions on how to reach the autobahn (after being discreetly asked if we were leaving Munich right away), and we were out the door. Literally, accompanied by hand waves of good-bye and shouted exhortations to “Enjoy your new Beh-Emm-Vay!!” And we did…from that moment on and for ten years hence.

I marveled about that experience for months, if not years. It was extraordinary. And that was for a bottom-of-the-line Beemer. Lord only knows what hoops they jump through if you buy an expensive one… It’s been a while since I thought about that experience, but taking delivery of my bike brought it back into focus. Bright, sharp focus.
Well... I said you MIGHT find this interesting, didn't I?
I published both of these re-runs in the month of April in years past.  There's this Ol' Saw about "Spring... when a young man's fancy turns to love" or sumthin' like that.  Apparently an OLD Man's fancy turns to thoughts of new cars at this particular time, which may or may not be related to love as most people know it.  I think there MIGHT be a connection, yanno? 

10 comments:

  1. Great story.

    The Bimmer (being the computer geekoid I am when it comes to research of things I want to buy) is the way they write it for the car. The Beemer is the way they write it for the grand Motorcycle of the same loverly initials. Heck, I only got to know that because I kept seeing Bimmer and was wondering why the heck do all these owners not know how to spell the nickname.

    That wonderful internuts is just filled with interesting things.

    My experience in buying the BMW, which was in the good ol' US of A, was not all that different. The sales person went over everything, insisted on the test drive (I was getting a manual trans) in a manual transmission car of the same frickin vintage as I was buying. (My car was inside and due to the jockeying it would take to get it out of the showroom, I was asked appologetically if a sub could be used to test drive it.)

    Heck, I was pretty much sold just looking at the beautiful car.

    He showed me the tire tread! Opened the hood and pointed out what was under all the consealed covers they put on these new cars. When through all the diagnostics that the car has displayed on the dash board.

    Once I purchased the car, they had to delay the delivery by a half day because their RIM GUY! (Really) had to come in and inspect the rims and do a touch up on a spot that the sale person saw.

    The detailed talk about the features did go on about an hour. AND the next week they had a dinner (hot sandwiches, salads) and lecture on the finer points about the vehicle, the maintenance schedule, and so on that was an hour and half long, a tour of the repair and maintenance facilities, and then you got a gift from them, either a set of floor mats (these cost about $100 for the full set) carpeted or winter. You could also get a polo shirt and hat combo, a wash kit, and a couple of other items that I just don't recall right now.

    They also gave me two custom keyrings (one for each "key") that cost $35 (I checked on line about that too.)

    While I'm not sure that every BMW place treats you quite the same way, it seems they have very high standards.

    I get a postcard a month from them as well to remind of various maintenance items that are coming up. AND with the new ones, all maintenance is "free", oil changes, wiper blades, tires you name it, will be replaced or repaired under the warantee for 50K miles or 5 years. There is also other coverage up to 100K.

    Sweet cars. Sweet company to deal with. They made me feel like a king!

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  2. The Beemer is the way they write it for the grand Motorcycle of the same loverly initials.

    Seein' as how I AM a biker, first and foremost (until next month), I use the terms interchangeably. I just could NEVER bring myself to say "Bimmer" out loud, or in print, even.

    I've compared delivery experiences with a lot of Beemer owners in the past and your experience isn't out of the ordinary, Anon. As you said: great company, great cars.

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  3. Hmmm...buying a Beemer(auto) sounds kind of like going to the spa for a woman. Lots of pampering and treating you like a VIP.

    I've never owned a Beemer, but I might have to visit a showroom just to see what happens.

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  4. They are great cars, Red. Pricey, to be sure, but worth it... IM(NS)HO. I don't think I'll ever own another one, though... as my current income puts 'em ever-so-slightly outta reach.

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  5. So Buck, where were you based out of when you picked up the 320i? I was at RAF Upper Heyford during that time and sure wish I could have afforded one back then. As a two striper, I drooled over the 320i, but no way could afford one!

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  6. I was at RAF Uxbridge at the time, Rude. I was also on my penultimate assignment and could afford that Beemer, seein' as how I had attained the exalted rank of MSgt by that time. (insert smiley-face thingie here) But that point in time was preceded by innumerable clunkers and junkers, lemmee tell ya.

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  7. So, the Suzuki lady basically said "RTFM." (Related to "RTFQ" that was often written on my answers to exam questions in Nuke School-- ask the Navy kid.)

    You sparked a pleasant memory for me. My Grandpa (father by adoption) sold us our previous RV, an '86 Allegro class B on an Astro chassis. My parents flew out to the factory in Alabama or Arkansas to pick it up. The Allegro people gave my parents the same treatment you got, but the RV version. You certainly know: water works, electrical system, gas appliances, beds, etc. AND, they (the company) videotaped the tour for future reference. Grandpa died in '98 and Grandma in '03. But among many other of their posessions, I have that tape from 1986. Treasured. I think I'll watch it and burn it to DVD for posterity.

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  8. When we bought Jesse's Scion, the Toyota folks made us wait for an hour while they got the Scion ready for the big "presentation." Then they took us outside to present the car along with several Toyota employees who all gushed over the new car. Unfortunately there was a big scratch on the front of the car that had not been there before. The Toyota people asked, "Isn't this the most perfect car?" We answered, "No, it has a big honkin' scratch - not perfect." Their response was to say we could cover it with the license plate. Toby pointed out that in OK the license plate goes in the back. Things went down hill from there. We got the car a week later, but they had lost one of the keys. Rather than replace it, they said we could get one made at a dealership closer to us. Sorry ass people! I'd rather not have the big presentation next time.

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  9. Nice 320i! I had a hankerin' for one of those mid eighties versions.

    I have really grown to like the Mercedes two seaters, though.

    About the delivery experience; I purchased most recent car from the Porsche dealer in St Pete. We were feted with a barbecue lunch with grip and grin with head of sales and head of service.

    Not the same fun as when I purchased Chrysler, Mazda, GMC, Nissan products in past.

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  10. Bob: Thanks for tellin' that story about your grandparents; it's a great one.

    Lou: You had the flip-side of the dealer experience. What asshats those Scion people were.

    Darryl: You SHOULD get regal treatment when you pay a king's ransom for a car, right?

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