That would be me, for item Numbah One. Which, specifically, involves my defective Kindle I wrote about here. I mentioned that Amazon was MOST responsive to my complaint and had put a replacement Kindle in the mail (well, UPS... mo betta) on the very same day I informed them of my issue. I received the replacement in two days time, fired it up, transferred my content, and was Good To Go. Oh, and I mailed the broken Kindle back to Amazon, too.
I was under the impression that my replacement Kindle was a loaner until such time as my device was (a) repaired and (b) returned to me. Not true, that. I just got off the phone with Amazon and was informed that my new Kindle is mine to keep... we're done now that I returned the broken Kindle.
How about that? Ya just GOTTA love service like that.
Unclear On the Concept, Part Two, involves the City of Portales, specifically the city's water department. I'll make this as quick as possible: I received my first water bill day before yesterday and was literally shocked at the amount: 121 Yankee Dollars, 75 of which was for water and the rest for garbage collection, sewer, and various service fees and taxes. "This CAN'T be right" thinks I, so I hie myself off to City Hall and protest mightily. The very nice lady (no sarcasm intended, she was very NICE) agreed the water charge seemed excessive for a guy who lives alone and filed a trouble ticket with the Public Works people, instructing me to phone back the next day to see about the outcome. So, I called back yesterday and was informed there are no leaks in my water line but my meter had been misread and the revised bill was ONLY $108 (and change). Happy now?
I called my landlord, explained the situation and inquired if the landscaping watering system might be hooked up to my meter, perhaps? Amanda, the (once again) very nice lady at Homespot Properties said she didn't think so but she would look into the situation. Further investigation on Amanda's part reveals the landscaping water meter is reading zero at this point in time, which kinda-sorta indicates things ain't exactly right. I learned this when Amanda rang me back yesterday, she further informed me that there would be a four-way discussion today between the contractors who built the apartments, the landscapers, the city, and Homespot. Further information should be forthcoming this afternoon.
Update, 1500 hrs: Fixd, bill paid. It turns out the landscaping contractors broke a water line during construction and the resulting spill was billed to me. Homespot and I are splitting the difference; my bill is now $53.98 instead of $108.00. I think that's still a bit high but I can live with it. BIG kudos and thanks to Amanda at Homespot for running this issue to ground. Quickly, too. I think I'm gonna like livin' here.