Sunday, July 03, 2011

Lying Liars and the Lies They Tell

Part of an e-mail I received from Sprint today:


I hate it when people take me for an idiot.  Anything that comes with a 194-page "Basics Guide" is NOT simple to use, by definition.  That's kinda like sayin' E = mc2 is just a simple equation.

Apropos of not much... What IS it with me and physics today, anyhoo?
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8 comments:

  1. Andy03 July, 2011 15:13

    Ummmm...I really hate to mention this, but eldest son figured out the EVO in about 14 seconds.

    And, #3 son messed with it for about one minute, and explained to eldest son why it sucked compared to the iPhone...and a two hour argument ensued.

    I may as well have been on Mars listening to Plutonians argue over cosmic politics.

    Last night at work, a Respiratory Therapist showed me his new Dell BIGOL'THINGY that flies missions in to galaxies unknown.

    It was way cool, and it was only $49 with a two year contract.

    I don't think they're "lying" about this junk being easy to use. I'm starting to come to grips with the fact that a guy that grew up with dial telephones, B&W television, and got excited about a tuning fork remote control just might be a little behind the curve...and is FINALLY willing to admit it.

    Just my dos centavos.

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  2. Buck03 July, 2011 15:18

    All well and good, but there's still that 194-page "Basics Guide." There's no splainin' THAT away.

    In the "just sayin'" department... I've known guys (and a few girls, too) who could look at something and say "yeah, I get this." Sayin' and doin' often turn out to be entirely different thangs, tho. Yanno?

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  3. JimmyT03 July, 2011 17:13

    Buck, Don't feel bad. I spent three days trying to configure a network switch using their "Simple" and "Easy to Use" web interface. When I called to get Tech Support they referenced me to their great document that I could down load (I was calling from the Czech Republic). So, I download same and its 490 pages long. And their very first example was wrong. I have since generated 4 page document on the errors in their document.

    I just hate it when a company uses the public to do its Beta testing. Worse yet, they did not even proof it before it went out. Crap-heads. Last time I have my Company spend money on their Switches (we spent more than 10K on switches for just this project).

    BT: Jimmy T sends.

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  4. Buck04 July, 2011 11:24

    Jimmy: I didn't know Sprint made hardware. Are they reselling other manufacturers stuff and branding it as their own? As for my phone... don't get me wrong. It's a wonderful piece of equipment that does a LOT of things. But it ain't exactly intuitive, yanno?

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  5. Andy04 July, 2011 14:26

    Buck, unless things have changed since I worked at Sprint, they do not make hardware.

    The manufacturers make "Sprint" versions of their phones that will only operate on the Sprint network, though. Same with AT&T, Verizon, etc.

    But, Blackberry is a horse of a different color. Their phones will connect with any carrier, because they actually use the Blackberry network, and have an agreement with all cell service providers. (At least that was my understanding of it).

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  6. Buck04 July, 2011 15:12

    Andy: I didn't think they did but things may have changed since I (and you) was/were in the biz. I suppose we'll have to wait until Jimmy comes back around... IF he comes back around.

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  7. JimmyT04 July, 2011 16:29

    Hey I am back. I am actually in the US for the holiday. The network switch I was referring to was made by Netgear not Sprint. I guess the issue is that too many companies do not even look at the documentation they produce for the public. That is why they are so huge but still useless.

    BT: Jimmy T sends.

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  8. Buck04 July, 2011 22:51

    Ah. Gotcha, Jimmy. I'm glad you're home for the holidays.

    ReplyDelete

Just be polite... that's all I ask.

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